Customer Accounts Transactions And Inquiries

Customer Accounts Transactions And Inquiries

A customer can come to the branch to either deposit or withdraw funds from the account. Transactions in banking can be broadly classified into three types i.e. Cash,Clearing and Transfer. The staff has to capture the details given by the customer on the deposit slip or cheque to carry out the transactions.Such transactions could be Cash, Clearing or Transfer transactions.

Process

Ø  For branch Cash

o    For cash in branch there is a Cash in Hand A/c

o    One part tran for cash deposit or withdrawal transaction will always be theCash in Hand A/c.

o    Balance in Cash in Hand A/c will reflect the balance of physical cash lying in the branch.

Ø  Cash Payments

o    User to invoke Menu – HCASHWD and then Select Function A – Add . Select Transaction Type / Subtype C/NP – Cash Normal Payment

o    In details screen enter the following details: A/c No, Amount, Transaction Particulars, Instrument Type, Instrument Number, Instrument Date, Customer in Person Details, CTR details.

o    Once the user clicks on Post the system generates a Tran ID

o    Authorizer will also invoke menu HCASHWD and use the Tran ID to verify the transaction.

Ø  Reciept Cash

o    User to invoke Menu – HCASHDEP. Select Function A – Add. Select Transaction Type / Subtype C/NR – Cash Normal Receipt.

o    In details screen enter the following details: A/c No, Amount, Transaction Particulars, Customer in Person Details, CTR details.

o    Once the user clicks on Post the system generates a Tran ID. The contra part tran, i.e. the debit to Cash In Hand A/c, is created by the system. If the transaction amount is beyond the passing power of the staff, then both the part trans will be in entered state and the transaction has to be verified by the authorizer.

o    Authorizer will also invoke menu HCASHDEP and use the Tran ID to verify the transaction.

Ø  TRANSFER

Ø  transfer funds between the two customer accounts within the bank INVOKE MENU HXFER.FUNCTION A –ADD AND Select Transaction Type / Subtype T/CI – Transfer Customer Induced .

Ø  In Record  details screen enter the following details:  A/c No, Amount, Transaction Particulars, Instrument Type, Instrument Number, Instrument Date, Customer in Person Details.

Ø  In order to add credit part tran the user has to click on Add button. The user has to either click on Credit Radio button and click on Contra icon to change the Part Tran field to Credit.

Ø  In Record credit details screen enter the following details: A/c No, Amount, Transaction Particulars, Customer in Person Details.

Ø  Authorizer will also invoke menu HXFER and use the Tran ID to verify the transaction.

Ø  Once the transaction is posted, the same will be reflected in customer account and can be viewed by invoking menu HACLI . Menu HTM performing inquiry, modify, delete or verify any transaction.

Ø  Finacle has a provision to upload the transactions in customer accounts in bulk. For this an upload compatible file has to be made available. The user can invoke menu HTTUM to upload the file. Scroll report is generated by using menu SRLRPT.

Ø  For general transaction enquiry based on various criteria, menu option HFTI is used . If the user posts any wrong transaction in the account the same can be corrected by invoking menu HCRT. The pass book can be printed by invoking menu HPBP. For reprinting the pass book, the print has to be reset by invoking menu HPBPR.

Ø  Some other most important menus are :

ü  Inquiry of Transactions on Customer Accounts                                   HACLI

ü  Inquiry of different types of balances in Customer Accounts              HACCBAL

ü  Inquiry of Account Details                                                                   HACCDET

ü  Inquiry of A/c No. for a cheque                                                            HINQACHQ

ü  Inquiry of Interest on an account                                                          HAITINQ

ü  Inquiry of various accounts of a given customer                                  HCRV

ü  Inquiry of transactions based on various criteria                                    HFTI

Customer Account Transactions & Inquiries

Cash Deposit & Verification                                                                                            HCASHDEP

Cash Withdrawal & Verification                                                                                     HCASHWD

Transfer between customer accounts &Verification                                                     HXFER

Mass Verification of Transactions                                                                                   HTV

Upload of Bulk Transactions                                                                                            HTTUM

Scroll Report                                                                                                                       SRLRPT

Financial Transactions Inquiry                                                                                         HFTI

Financial Transactions Report                                                                                          HFTR

A/c Balance Inquiry                                                                                                            HACCBAL

A/c Transaction Enquiry                                                                                                   HACLI

Account Details Enquiry                                                                                                   HACCDET

Printing of Pass Book                                                                                                          HPBP

Reset of Pass Book                                                                                                             HPBPR

Printing of Statement                                                                                                        HPSP

Correction of Wrong Entry                                                                                               HCRT

Account Selection based on criteria                                                                                HACS

Account Selection Print                                                                                                    HACSP

Inquire Account No. for a Cheque                                                                                 HINQACHQ